Operational Support

When utilizing the Operational Support program, your internal IT department continues to serve as your primary IT support while Progressive Communications supplements operational responsibilities to reach comprehensive, proactive network support.

Network Health Plan

Our Network Health Plan (NH) provides continual updates on the health of your network, in addition to the following operational support services:

  • Network device monitoring
  • Device monitoring ping only
  • Device latency monitoring
  • ISP monitoring
  • Availability alerts

Network Health and Performance Plan

The Network Health and Performance Plan (NH&P) introduces additional performance metrics to our standard operational support services:

  • Network device monitoring
  • Device latency monitoring
  • ISP monitoring
  • Availability alerts
  • Performance alerts
  • Customized dashboard and portal
  • Performance reporting
  • Customized reports
  • Performance trending and analysis
  • Capacity planning

Call 1-800-982-8315 to Schedule an Operational Support Consultation.